Refund policy
Returns & Refunds Policy
Last updated: 14 August 2026
NAZARE products are produced on demand after an order is placed.
Because each product is made specifically following an order, we do not offer voluntary returns, refunds or exchanges for change of mind, incorrect size, incorrect colour, or other customer ordering errors, except where required by applicable law.
Please review all product descriptions, sizing information, colours and order details carefully before completing your purchase.
Nothing in this policy excludes, restricts or limits any statutory consumer right or remedy that cannot legally be excluded, restricted or limited.
1. Damaged, Defective, Misprinted or Incorrect Products
If your order arrives damaged, defective, misprinted, or you receive an item different from the product you ordered, please contact us as soon as possible at:
Where possible, please contact us within 30 days of receiving the product so that we can investigate the issue promptly with our fulfilment partner.
Please include:
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Your order number
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Your full name
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A description of the issue
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Clear photographs showing the product and the problem
We may request additional photographs or information where reasonably necessary to investigate the issue.
If the problem is confirmed, we will provide an appropriate remedy, which may include a replacement or refund, at no additional cost to you.
You will generally not be required to return a damaged, defective or misprinted item unless we specifically instruct you to do so.
Nothing in this section limits any statutory rights you may have in relation to faulty, damaged, misdescribed or non-conforming goods.
2. Change of Mind
Except where required by applicable law, we do not accept returns or issue refunds simply because you have changed your mind or no longer want the product.
Our products are produced on demand rather than being held as conventional retail inventory.
Please review your order carefully before completing your purchase.
3. Incorrect Size
Except where required by applicable law, we do not accept returns, refunds or exchanges where a customer has ordered the incorrect size.
Sizing information is provided on our product pages. Please review the relevant size guide carefully before placing your order.
If the size delivered is different from the size shown on your order confirmation, please contact support@nazaredeploy.com. This will be treated as an incorrect product rather than a customer sizing error.
4. Incorrect Colour or Product Selection
Except where required by applicable law, we do not accept returns, refunds or exchanges because a customer:
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Selected the wrong colour
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Selected the wrong product
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Ordered the wrong variant
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Made another error when placing the order
Please check your order carefully before completing payment.
If the item delivered is different from the colour, product or variant shown on your order confirmation, please contact us. This will be treated as an incorrect product.
5. Exchanges
We do not offer voluntary exchanges for different:
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Sizes
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Colours
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Products
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Styles
If you would like a different product, size or colour, you will ordinarily need to place a new order.
This does not affect any statutory right you may have to a refund, replacement, repair or other remedy where a product is faulty, damaged, incorrect or otherwise fails to conform to applicable consumer law.
6. Order Changes and Cancellations Before Fulfilment
Because our products are produced on demand, orders may enter production shortly after being placed.
If you need to change or cancel an order, contact us immediately at:
We will make reasonable efforts to accommodate your request if production has not yet begun.
However, we cannot guarantee that an order can be changed or cancelled once it has entered production or fulfilment.
This does not affect any statutory cancellation rights that apply to your purchase.
7. United Kingdom Customers — Statutory Right to Cancel
If you are a consumer in the United Kingdom purchasing from us online, you may have a statutory right to cancel an eligible purchase without giving a reason.
For eligible goods, you must notify us that you wish to cancel within 14 days of receiving your goods.
Once you have notified us of your cancellation, you must return the eligible goods within a further 14 days.
To exercise your right to cancel, email:
Please include:
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Your full name
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Your order number
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The product or products you wish to return
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A clear statement that you wish to cancel your purchase
We will then provide you with return instructions and the appropriate return address.
Return Shipping Costs
Unless the product is faulty, damaged, incorrect, or applicable law otherwise requires us to cover the cost, you are responsible for the direct cost of returning goods when exercising a statutory change-of-mind cancellation right.
Please retain proof of postage.
Condition of Returned Goods
You may inspect and try on eligible clothing to the extent reasonably necessary to determine its nature, characteristics and fit, in the same way you would reasonably inspect it in a physical shop.
Products should not be worn or used beyond what is reasonably necessary for that inspection.
Where permitted by law, we may reduce your refund to reflect any reduction in the value of the goods resulting from handling beyond what was reasonably necessary to inspect them.
Please return original tags, packaging and accessories where reasonably possible.
Refund Following a UK Statutory Cancellation
For a valid statutory cancellation, we will refund the price paid for eligible returned goods.
Where required by law, we will also refund the cost of our standard outbound delivery option.
If you selected a more expensive delivery method, we are not required to refund the additional cost above the price of our standard delivery service.
We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by law.
Refunds will be issued to your original payment method unless otherwise agreed.
We will process statutory refunds within the timeframe required by applicable law.
Exceptions
Certain products may be excluded from statutory cancellation rights where applicable law permits.
This can include products that have been genuinely personalised or made to your individual specifications.
We will only rely upon an exception where the relevant law permits us to do so.
The fact that a standard NAZARE product is produced on demand does not, by itself, mean that we will treat it as a personalised product for the purposes of statutory consumer rights.
8. UK Faulty Goods
Your rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods are separate from your right to change your mind.
Nothing in this policy limits your statutory rights under UK consumer law.
If you believe a product is faulty, contact:
Please provide your order number and details of the problem.
We will provide any remedy required by applicable law, which may include a refund, repair or replacement depending on the circumstances.
9. United States Customers
Except where required by applicable federal, state or local law, all sales are final in relation to change of mind, incorrect size, incorrect colour or other customer ordering errors.
We do not offer voluntary returns or exchanges in these circumstances.
This does not affect any rights you may have where:
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The product is damaged
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The product is defective
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You receive an incorrect product
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The product is materially different from what you ordered
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Your order fails to arrive
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Applicable law otherwise requires a refund, replacement or other remedy
Any rights provided by applicable federal, state or local consumer law remain unaffected.
10. Personalised or Customised Products
Products that are genuinely personalised, customised or made to specifications supplied by you may not be eligible for change-of-mind cancellation or return where applicable law provides an exemption for such products.
Any applicable restriction will be communicated where appropriate.
This section does not affect your rights if a personalised or customised product is damaged, defective, incorrect or not produced in accordance with your order.
11. Lost Orders
If your order has not arrived and you believe it may have been lost in transit, please contact:
as soon as reasonably possible.
Please include:
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Your order number
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Your full name
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Your delivery address
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Any available tracking information
We will investigate the shipment with our fulfilment and delivery partners.
If the shipment is confirmed as lost, we will provide an appropriate replacement, refund or other remedy according to the circumstances and applicable law.
We encourage customers to report suspected lost shipments promptly so that we can raise any applicable claim with our fulfilment and shipping partners.
Nothing in this section limits any statutory right relating to lost or undelivered goods.
12. Packages Marked as Delivered but Not Received
If tracking indicates that an order has been delivered but you cannot locate it, please:
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Confirm the delivery address on your order.
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Check around the delivery location.
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Ask household members, neighbours, reception staff or building management where appropriate.
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Check for a carrier notice or collection-point notification.
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Contact the relevant carrier where appropriate.
If you still cannot locate the shipment, contact:
We will review the available tracking information and investigate where appropriate.
Any refund, replacement or other remedy will be determined according to the circumstances and applicable law.
13. Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error after ordering, contact:
immediately.
We will attempt to correct the address where possible, but we cannot guarantee that an address can be changed once production or shipment has begun.
Where an order cannot be delivered solely because a customer supplied an incorrect or incomplete address, additional production or shipping charges may apply if the customer requests reshipment, except where prohibited by applicable law.
If the address error was caused by NAZARE or our fulfilment partners, we will provide an appropriate remedy at no additional cost to you.
14. Returned-to-Sender and Unclaimed Orders
Orders may occasionally be returned to the sender or fulfilment facility because they were:
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Unclaimed
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Refused
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Sent to an incorrect or incomplete address
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Unable to be delivered
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Not collected from a carrier or collection point
If this happens, contact:
Do not independently send a returned item to another address without contacting us first.
We will review the circumstances and advise you of the available options.
Where redelivery is required because of information or action attributable to the customer, additional production or shipping charges may apply where permitted by law.
Where the issue resulted from an error by NAZARE, our fulfilment partner or our delivery provider, we will provide the appropriate remedy without additional charge.
15. Returns Address
Please do not return products without contacting us first.
NAZARE uses a distributed print-on-demand fulfilment network.
Different products may therefore be produced and fulfilled at different locations, and the appropriate return address may vary according to the product and order.
Contact:
before returning any product.
Where a return has been authorised or is required by law, we will provide the appropriate return instructions and return address.
Products sent to an unauthorised address may not be capable of being received or processed.
16. Sale and Discounted Products
Our normal return rules concerning change of mind, incorrect size, incorrect colour and customer ordering errors apply to both full-price and discounted products, except where applicable law requires otherwise.
A product being discounted or on sale does not remove any statutory rights you may have if the product is faulty, damaged, incorrect or otherwise fails to conform to applicable consumer law.
17. Promotions and Free Products
Products supplied free of charge as part of a promotion, membership benefit, bundle or other offer may be subject to the specific terms of that promotion.
Where a refund is issued for a paid product that formed part of a promotional offer, we may adjust the refund to reflect the applicable promotional terms where permitted by law.
Nothing in this section limits statutory rights that cannot legally be excluded.
18. Refund Method
Approved refunds will ordinarily be issued to the original payment method used for the purchase.
We do not generally issue refunds to a different card, account or payment method.
Where the original payment method is no longer available, please contact us and we will determine an appropriate alternative where possible.
19. Refund Processing Times
Once a non-statutory refund has been approved, we aim to issue it within 10 business days.
After we issue a refund, your bank, credit card company or payment provider may require additional time to make the funds available in your account.
For refunds subject to a mandatory statutory timeframe, including qualifying UK consumer cancellations, we will process the refund within the period required by applicable law.
If we have confirmed that a refund has been issued and you have not received it after a reasonable period, contact:
20. Shipping Charges
Where an order is refunded because a product is faulty, damaged, incorrect, lost or otherwise subject to a legal right to reimbursement, applicable shipping charges will be refunded where required by law.
For qualifying UK statutory cancellations, the cost of our standard outbound delivery service will be refunded where required by law.
Additional amounts paid for premium or expedited shipping above the cost of our standard delivery option do not have to be refunded where applicable law permits.
Return shipping costs for ordinary change-of-mind returns are the customer's responsibility where we have informed the customer of this responsibility and applicable law permits it.
21. Refusing a Refund or Return
We may refuse a voluntary return, refund or exchange where:
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The request relates solely to change of mind and no statutory right applies
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The customer ordered the wrong size, colour or product and no statutory right applies
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The product shows damage caused after delivery by misuse or unreasonable handling
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The request is fraudulent or abusive
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The customer cannot provide information reasonably required to identify or investigate the order
We will not refuse a refund, replacement or other remedy where applicable law requires us to provide one.
22. Chargebacks and Payment Disputes
If you believe there is a problem with an order, we encourage you to contact us first at:
so that we can attempt to resolve the issue.
Nothing in this policy prevents you from exercising any lawful rights you have through your payment provider, card issuer or applicable consumer law.
Fraudulent or abusive payment disputes may be contested using relevant order, fulfilment, tracking and communication records.
23. Abuse of the Returns and Refund Process
We reserve the right, to the extent permitted by law, to refuse voluntary remedies or restrict future purchases where we reasonably believe that a customer is abusing our returns, refund or replacement process.
Examples may include:
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Fraudulent claims
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Repeated false claims of non-delivery
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Deliberate damage to products
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Manipulation of photographs or evidence
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Repeated misuse of replacement procedures
This provision will never be used to remove statutory consumer rights.
24. Relationship With Printify
NAZARE uses third-party print-on-demand and fulfilment providers, including Printify, to manufacture and fulfil products.
Your purchase is made from NAZARE, not from Printify.
Please contact NAZARE directly regarding any product, return, replacement or refund issue.
Printify's internal policies and claim processes do not replace or reduce any statutory consumer rights you have against NAZARE.
25. Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes to:
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Our products
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Fulfilment arrangements
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Operational processes
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Applicable laws
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Consumer requirements
The latest version will be published on this page.
Changes will not retrospectively remove rights that have already accrued in relation to an existing purchase.
26. Contact Us
For all return, refund, replacement, delivery or order-related questions, contact:
NAZARE
Email: support@nazaredeploy.com
Please include your order number whenever possible so that we can assist you efficiently.
Nothing in this Returns & Refunds Policy excludes, restricts or limits any statutory consumer right or remedy that cannot legally be excluded, restricted or limited under applicable law.