Shipping policy

Shipping Policy

Last updated: 14 August 2026

This Shipping Policy explains how orders placed through the NAZARE online store are produced, fulfilled and delivered.

By placing an order with NAZARE, you agree to this Shipping Policy together with our Terms of Service and Returns & Refunds Policy.

Nothing in this Shipping Policy excludes, restricts or limits any consumer right or remedy that cannot legally be excluded, restricted or limited under applicable law.

1. Made-to-Order Fulfilment

Most NAZARE products are produced on demand after an order is placed.

This means that your order may need to be manufactured, printed, embroidered or otherwise prepared before it is dispatched.

Production time is separate from shipping or transit time.

Orders are fulfilled on our behalf through third-party production, fulfilment and logistics partners.

Depending on the products ordered, stock availability, destination, production capacity and other operational factors, orders may be produced or shipped from different fulfilment facilities.

2. Order Processing and Production

After your payment has been successfully authorised, your order will be submitted for fulfilment.

Because products may enter production shortly after an order is placed, we cannot guarantee that changes or cancellations can be made once fulfilment has begun.

If you need to change:

  • Your delivery address

  • Your name or contact details

  • The size or colour selected

  • Another part of your order

please contact us immediately at:

support@nazaredeploy.com

We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once an order has entered production or shipment.

Nothing in this section affects statutory cancellation rights that apply to your purchase.

3. Delivery Estimates

Any production, dispatch or delivery date displayed on our website, at checkout, in an order confirmation, tracking page or other communication is an estimate unless we expressly state that a particular delivery date is guaranteed.

Estimated delivery periods may consist of both:

  1. Production and fulfilment time; and

  2. Shipping or carrier transit time.

Actual delivery times can vary according to factors including:

  • Product type

  • Fulfilment location

  • Destination

  • Shipping method

  • Carrier availability

  • Production volume

  • Stock availability

  • Customs processing

  • Public holidays

  • Seasonal demand

  • Weather

  • Transportation disruption

  • Industrial action

  • Government restrictions

  • Events outside our reasonable control

Where applicable law gives you specific rights where an order is delayed or not delivered within an agreed period, those rights remain unaffected.

4. Shipping Charges

Shipping charges are calculated according to factors which may include:

  • Delivery destination

  • Product type

  • Package size or weight

  • Number of items ordered

  • Fulfilment location

  • Shipping method

  • Applicable carrier rates

The shipping charge payable by you will be displayed at checkout before your order is completed.

Once your order has been placed, we will not charge you an additional NAZARE shipping fee solely because we choose or need to split the order into multiple shipments.

This does not include customs duties, import taxes or other charges imposed by governmental authorities or other third parties where those charges are lawfully payable separately by the recipient.

5. Multiple Shipments

Products within the same order may sometimes be produced at different fulfilment facilities or handled by different shipping carriers.

As a result, one order may arrive in two or more separate packages and on different dates.

Receiving only part of your order does not necessarily mean that another item is missing.

Where tracking information is available, separate tracking information may be provided for each shipment.

6. Shipping Carriers

We use third-party fulfilment partners and shipping carriers to deliver orders.

The particular carrier used may vary depending on:

  • The product ordered

  • Fulfilment facility

  • Destination

  • Shipping method

  • Carrier availability

  • Operational requirements

We do not guarantee that a particular carrier will be used unless we expressly agree otherwise.

Carrier names and services may change without notice.

7. Tracking

Where tracked shipping is available, tracking information will normally be sent to the email address associated with your order after the parcel has been prepared for shipment.

Tracking information can sometimes take time to become active after a shipping label is created or after a parcel is handed into the carrier network.

Some fulfilment partners, destinations or shipping services may use limited or untracked delivery services.

A lack of live tracking updates does not necessarily mean that a parcel has stopped moving or has been lost.

If tracking has not updated for an unusually long period, please contact:

support@nazaredeploy.com

8. Shipping Destinations

We ship only to destinations supported by our store, fulfilment partners and shipping carriers.

Available shipping destinations will normally be determined at checkout.

We may be unable to ship particular products or orders to certain countries, territories, regions or address types because of:

  • Carrier restrictions

  • Legal restrictions

  • Sanctions

  • Customs requirements

  • Product restrictions

  • Fulfilment-provider limitations

  • Temporary disruption

  • Other circumstances outside our reasonable control

Shipping availability may therefore change from time to time.

If we discover after you order that we cannot fulfil or legally ship an order to your destination, we will contact you and provide any refund or other remedy required by applicable law.

9. Delivery Addresses

You are responsible for providing a complete and accurate shipping address.

Please check your delivery details carefully before completing your purchase.

This includes, where applicable:

  • Recipient name

  • Building or house number

  • Street

  • Apartment or unit number

  • City

  • State, county or province

  • Postal or ZIP code

  • Country

  • Telephone number or other required delivery information

If you notice an error after placing an order, contact:

support@nazaredeploy.com

immediately.

We will attempt to correct the address before fulfilment or shipment where possible, but we cannot guarantee that an address can be changed once production or shipping has begun.

10. Incorrect or Incomplete Addresses

Where an order cannot be delivered because the customer supplied an incorrect, incomplete or undeliverable address, NAZARE will not voluntarily bear costs caused solely by that customer error, except where applicable law requires otherwise.

Where possible, we may offer to arrange reshipment.

Additional production and/or shipping charges may apply where a new shipment is required because of:

  • An incorrect address supplied by the customer

  • Missing address information

  • Failure to provide information requested by a carrier

  • Failure to collect a parcel

  • Refusal of delivery without a legal basis for doing so

We will inform you of any applicable charges before arranging a discretionary reshipment.

If the address error was caused by NAZARE or our fulfilment partners rather than by you, we will arrange an appropriate remedy at no additional cost to you.

11. PO Boxes and Special Addresses

Availability of delivery to:

  • PO Boxes

  • APO addresses

  • FPO addresses

  • DPO addresses

  • Military addresses

  • Parcel lockers

  • Collection points

  • Remote locations

may depend on the product, destination, fulfilment provider and carrier.

Some shipping services may not support these addresses or may have longer delivery periods.

By providing a special or non-standard delivery address, you acknowledge that the available shipping options may be more limited.

Where checkout prevents an order from being submitted to an address, we are unable to offer shipping to that address using the selected service.

12. Customs, Duties and Import Taxes

Orders may be fulfilled outside the country in which you live.

International shipments can therefore be subject to:

  • Customs processing

  • Import duties

  • Import VAT or sales taxes

  • Tariffs

  • Brokerage fees

  • Handling charges

  • Other government-imposed charges

Where NAZARE is legally required to collect taxes or duties at checkout, we will do so.

Where duties, taxes or import charges are not collected by us at checkout and are lawfully payable by the recipient, you are responsible for paying those charges.

NAZARE does not control charges imposed independently by customs authorities, governments or carriers.

We cannot guarantee whether a particular international shipment will incur additional customs charges.

Customers ordering internationally should check the import rules applicable to their destination before ordering.

Nothing in this section transfers to you any tax, duty or charge which applicable law requires NAZARE to pay.

13. Customs Delays

International orders may be delayed while being processed by customs or border authorities.

Customs clearance is outside NAZARE's direct control.

We cannot guarantee how long a government or customs authority will take to process a shipment.

However, nothing in this section limits any statutory right you may have where an order is not delivered within a legally required or expressly agreed period.

14. Refused or Unclaimed Deliveries

If a carrier attempts delivery and the parcel is:

  • Refused

  • Not collected

  • Unclaimed

  • Unable to be delivered because of customer-provided information

the parcel may be returned to the fulfilment facility, carrier depot or another return location.

If this happens, contact:

support@nazaredeploy.com

We will review the circumstances and available options.

Where the failed delivery arose because of customer action or incorrect information provided by the customer, additional production or shipping costs may apply before discretionary reshipment.

Where delivery failed because of an error by NAZARE, our fulfilment partner or carrier, we will provide an appropriate remedy in accordance with applicable law.

15. Delivery Attempts

Shipping carriers may:

  • Leave a parcel at the delivery address

  • Deliver it to a neighbour where permitted

  • Deliver it to a reception area

  • Deliver it to a safe location

  • Redirect it to a collection point

  • Attempt delivery again

  • Request that the recipient arrange redelivery or collection

depending on the carrier, destination and local delivery practices.

Customers are responsible for monitoring tracking information and complying with reasonable carrier instructions relating to collection or redelivery.

This section does not remove any legal responsibility NAZARE has for delivery under applicable consumer law.

16. Delayed Shipments

From time to time, orders may experience delays during production or transit.

Delays may arise because of circumstances including:

  • High production demand

  • Stock shortages

  • Manufacturing issues

  • Carrier disruption

  • Customs

  • Weather

  • Natural disasters

  • Strikes

  • Public holidays

  • Transport disruption

  • Government action

  • War, civil disturbance or other major events

  • Circumstances outside our reasonable control

We will not be liable for delay caused solely by events outside our reasonable control to the extent that such liability can legally be excluded.

However, where applicable law requires us to:

  • Notify you of a delay

  • Provide a revised shipping date

  • Allow you to cancel

  • Issue a refund

  • Provide another remedy

we will comply with those requirements.

17. Orders Required by a Particular Date

Unless we expressly agree in writing that delivery by a particular date is guaranteed, estimated delivery dates should not be relied upon for time-sensitive events.

This includes orders intended for:

  • Birthdays

  • Holidays

  • Christmas

  • Weddings

  • Travel

  • Events

  • Conferences

  • Gifts

  • Other fixed-date occasions

Please order sufficiently in advance.

If you tell us before entering into the contract that delivery by a specific date is essential and applicable law gives you additional rights because that deadline is missed, those statutory rights remain unaffected.

18. Lost Shipments

If your order appears to have been lost in transit, please contact:

support@nazaredeploy.com

as soon as reasonably possible.

Where possible, shipping issues should be reported to us within 30 days of the estimated delivery date so that we can investigate the shipment promptly with our fulfilment and shipping partners.

Please include:

  • Your order number

  • Your full name

  • Delivery address

  • Any relevant tracking information

  • Details of the issue

We may need to investigate the shipment with the carrier or fulfilment partner before determining the appropriate remedy.

If an order is confirmed as lost before successful delivery, we will provide the replacement, refund or other remedy required by applicable law.

The request to contact us within 30 days is intended to allow us to investigate fulfilment and carrier claims promptly and does not extinguish statutory rights that cannot legally be limited.

19. Packages Marked Delivered but Not Received

If tracking shows that a parcel has been delivered but you cannot locate it, please first:

  1. Check the delivery address on your order.

  2. Check around the delivery location.

  3. Ask household members, reception staff or neighbours where appropriate.

  4. Check for a carrier delivery notice.

  5. Check whether the parcel has been taken to a collection point.

  6. Contact the carrier where appropriate.

If you still cannot locate the shipment, contact:

support@nazaredeploy.com

promptly.

We will review the available tracking information and, where appropriate, investigate with the fulfilment partner or carrier.

A carrier's delivery scan may be considered as evidence when investigating delivery, but it will not override any mandatory consumer rights applicable to the transaction.

Any replacement or refund will be determined according to the circumstances and applicable law.

20. Theft After Delivery

Where applicable law permits, NAZARE is not responsible for theft or loss that occurs after an order has been successfully delivered to the customer or another person authorised by the customer to receive it.

If you believe a parcel has been stolen after delivery, you should contact us and the relevant carrier promptly.

We may assist with available carrier information where reasonably possible.

Nothing in this section shifts the risk of loss to the customer earlier than permitted by applicable law.

21. Damaged Packages or Products

If your parcel or product arrives damaged, defective, misprinted or incorrect, please contact:

support@nazaredeploy.com

as soon as possible.

Where possible, please report the problem within 30 days of delivery and include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the product and/or packaging

  • Any other information reasonably required to investigate the issue

Please retain the product and packaging until we confirm whether they are required for the investigation.

Damaged, defective or incorrect products are handled in accordance with our Returns & Refunds Policy and your applicable statutory consumer rights.

22. Shipping Errors Caused by NAZARE

If we send:

  • The wrong product

  • The wrong size or colour compared with your confirmed order

  • An incomplete shipment

  • A shipment to an address different from the address correctly supplied by you

because of an error attributable to NAZARE or our fulfilment partners, please contact us.

Where the issue is confirmed, we will provide the replacement, refund or other remedy required under applicable law at no additional cost to you.

23. Out-of-Stock or Unavailable Products

Because products are produced through third-party fulfilment facilities, an item, colour, size or production method may occasionally become unavailable after an order is placed.

Where possible, we may use an appropriate alternative fulfilment facility without materially changing the product ordered.

If we cannot fulfil the product as ordered, we may:

  • Contact you to offer an appropriate alternative;

  • Cancel the affected item; or

  • Cancel the order.

If we cancel an item you have already paid for, we will refund the amount paid for that item and any other amount required by applicable law.

24. Split Orders and Partial Delivery

An order containing multiple products may arrive in separate packages.

If part of an order arrives before another part, please check your shipping confirmation or tracking information before reporting an item missing.

If all applicable estimated delivery periods have passed and part of your order has not arrived, contact:

support@nazaredeploy.com

25. Changes to Shipping Methods

We may change available shipping carriers, fulfilment facilities, delivery methods or shipping services where reasonably necessary.

This may occur because of:

  • Carrier availability

  • Product availability

  • Service disruption

  • Geographic restrictions

  • Fulfilment capacity

  • Operational requirements

Any replacement shipping method will be selected with the aim of fulfilling the order appropriately.

Nothing in this section permits us to materially reduce a shipping service you specifically paid for without providing any remedy required by applicable law.

26. UK Customers

For customers protected by UK consumer law, nothing in this Shipping Policy reduces your statutory delivery rights.

Unless a different delivery period has been agreed with you, we will deliver your order within the period required by applicable UK law.

Where NAZARE arranges delivery, risk in the goods remains with NAZARE until the goods come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.

If we cannot deliver within an agreed or legally required period, you may have rights to require delivery, cancel the order, receive a refund or pursue another statutory remedy depending on the circumstances.

Those rights remain unaffected by this Shipping Policy.

27. United States Customers

For customers protected by United States consumer law, NAZARE will comply with applicable requirements governing representations about shipping times and delayed shipments.

Where we provide a specific shipping or dispatch representation, we will maintain a reasonable basis for that representation.

If an order cannot be shipped within the applicable promised period, we will provide any notice, cancellation opportunity, consent request, refund or other remedy required under applicable federal or state law.

Nothing in this Shipping Policy limits rights that cannot lawfully be excluded.

28. Other International Customers

Customers outside the United Kingdom and United States may have additional mandatory consumer rights relating to:

  • Delivery

  • Lost shipments

  • Damaged shipments

  • Delayed orders

  • Refunds

  • Risk of loss

Nothing in this Shipping Policy removes rights which apply mandatorily under the laws governing your purchase.

29. Force Majeure and Events Outside Our Control

To the fullest extent permitted by law, NAZARE will not be liable for failure or delay caused by circumstances beyond our reasonable control.

These may include:

  • Severe weather

  • Natural disasters

  • Fires

  • Flooding

  • Epidemics or pandemics

  • War

  • Terrorism

  • Civil unrest

  • Government action

  • Customs restrictions

  • Trade restrictions

  • Carrier failures

  • Postal disruption

  • Industrial action

  • Power failures

  • Internet or systems failures

  • Fulfilment-facility disruption

  • Supply shortages

Where such an event affects your order, we may suspend fulfilment for the duration of the disruption or take reasonable alternative steps.

Any mandatory rights you have to cancel or receive a refund remain unaffected.

30. Limitation of Shipping Liability

To the fullest extent permitted by applicable law, NAZARE will not be responsible for indirect, incidental, special or consequential losses arising solely from a shipping delay, failed delivery or delivery issue where such losses were not reasonably foreseeable when the contract was formed.

We do not accept liability for losses arising solely from:

  • Incorrect delivery information supplied by the customer

  • Failure by the customer to follow reasonable carrier collection instructions

  • Customer refusal of a valid delivery

  • Theft occurring after lawful delivery where risk has passed to the customer

  • Customs action beyond our reasonable control

  • Events outside our reasonable control

except to the extent that applicable law requires otherwise.

Nothing in this section excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot legally be excluded, or any other liability or consumer remedy that cannot legally be limited.

31. Relationship With Our Returns & Refunds Policy

Shipping-related claims may also be governed by our Returns & Refunds Policy.

If there is a conflict between this Shipping Policy and a mandatory consumer right under applicable law, the mandatory consumer right will prevail.

32. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

  • Our fulfilment arrangements

  • Shipping carriers

  • Available destinations

  • Operational practices

  • Applicable law

The current version will be published on this page together with its latest update date.

Changes will not retrospectively remove rights that have already accrued in relation to an existing order.

33. Contact Us

For shipping questions, delivery issues or order support, contact:

NAZARE

Email: support@nazaredeploy.com

Please include your order number whenever possible.

Nothing in this Shipping Policy excludes, restricts or limits any statutory consumer right or remedy that cannot legally be excluded, restricted or limited.